FAQs

1. If you receive a damaged or wrong product:

 Send us an email with appropriate images within 24 hours of delivery. It shall be resolved on a case to case basis.

(If you’ve received the product physically damaged, missing parts or accessories, defective or different from its description on the product detail page on The Earth Love website)


2. If you want to exchange for other products or size:
 We can do the exchange only if you raise a ticket within 24hs.
Conditions for exchange are:

a) The package should be properly sealed with the original tags intact.

b) The invoice should be returned with the box.

 

3. Refund for COD/ Prepaid.

a) COD- The amount will be refunded to your TEL wallet which can be used for your next purchase as is.

b) Prepaid-
1. The amount will be refunded to your TEL wallet which can be used for next purchase.
2. To your bank account which will be credited within 2-5 working days.

                

4. Order not delivered on time.

a) The courier may be delayed sometimes due to unforeseen events.

b) Stock may not be ready/available.          

  (Please call customer care for further clarification)  
 

5. Is there any extra shipping charge?

A minimal amount is charged if the product ordered is below the specified minimum weight/amount. 


6. Was my order placed successfully?

You will receive an email confirmation that you need to review for accuracy as it will provide you with all specific order details. If you did not receive an order confirmation after placing your order, please reach out to our customer service department at +91 7496 080 808 or write to us at info@theearthlove.com.


7. How long does the return process takes?
It takes 2-7 working days to pickup and exchange the product.  We will email you once the seller receives the product.

  

8. I made the payment but the order wasn't placed successfully ?

If the amount gets authorized by our payment gateway you will receive an email with the order details. In case the amount gets deducted and order was not placed, the amount will be refunded back to your account within 2-5 working days.


9. Will I get up to date tracking details?

Yes, you will receive the tracking details from the date of dispatch and till it reaches your location.


10. How can I reach The Earth Love team?

You can write to us at info@earthlove.com or call us at +91 7496 080 808. You can expect our reply within 24hrs.


11. I placed an order for the wrong product. How can I change it?

You can make any changes to your order within 24hrs of placing it. Or simply write to us at info@theearthlove.com

      

12. How can I cancel the order?

You can cancel the order within 24hrs of placing the order.  

Email us at info@earthlove.com  or call us at +91 7496 080 080.

      

13. When I view the product page and the “organic” attribute appears, does it mean the product is 100% organic?The attributes mentioned on the product page indicate that the products possess them to a large extent.